West Lindsey District Council’s Lea Fields Crematorium has achieved the Gold standard in the Charter for the Bereaved Assessment Process following an in-depth assessment by the Institute of Cemetery and Crematorium Management.
The assessment process is designed to reassure service users that ethical and social standards have been adopted and met to the highest standard.
Councillor Trevor Young, Leader of West Lindsey District Council said: “It is important that families and friends receive the best care and support when arranging a funeral for loved ones. We are very pleased that Lea Fields Crematorium has been awarded an industry gold standard which is a testament to the wonderful team.
“I would like to thank the team for all their hard work and the support they give to people during what is one of the most difficult times. We are committed to maintaining a high standard of customer care.”
The Charter for the Bereaved aims to promise members of the public that Lea Fields is committed in providing an excellent service that is responsive to meeting their needs. Issued by the Board of Directors of the Institute, the Charter also sets a standard of service in relation to burial, cremation, and funerals.
Crematorium Manager Deborah Balsdon said: “We understand funerals are a topic that we don’t like to talk too much about, but we believe it is important that people have access to helpful, knowledgeable staff and they understand the choices available to them when using such services. Our Garden of remembrance and our Book of remembrance room also offers people a place where they can reflect on loved ones in peace.”
