Bransby Horses have achieved a huge 95 per cent in their recent VisitEngland assessment – with 100 per cent awarded specifically for the Visitor Centre and customer service, the on-site retail experience and the pre-visit online information.
Special mentions were given to the accessibility awareness work and installation of signage depicting the charity’s history, as well as an informative and interactive trail on horse welfare.
On the back of this assessment the charity has been nominated for the prestigious VisitEngland Gold award, plus Best Welcome, Hidden Gem, Quality Food and Drink and Best Told Story accolades.
It is the first year Bransby Horses has been put forward for all of the accolades VisitEngland awards, which is a big achievement.
One of the VisitEngland assessors said: “Visitors are greeted by friendly staff who exude genuine warmth and passion for their work. The arrival experience at Bransby Horses leaves a lasting impression of friendliness and dedication to the welfare of the equines.
“The commitment to animal welfare is evident in the meticulous care provided to the animals throughout the sanctuary, which ensures their physical and emotional well-being. The facilities looked well-maintained, with spacious paddocks and clean, comfortable stables.
“Bransby Horses is a shining example of compassionate animal care and a must-visit destination for anyone who loves animals, nature and walking.”
Bransby Horses takes great care in providing an excellent visitor experience which aims to improve people’s understanding of the importance of equine welfare.
Bransby Horses’ Visitor and Commercial Operations Manager, Holly Hart said: “A big thanks and congratulations to all involved, it’s such a big team effort across the charity. A special well done for the Catering and Engagement Teams, we are very proud of you all.”
The VisitEngland Awards for Excellence celebrate the nation’s leading tourism and visitor-focused businesses – from small bed and breakfasts to large attractions and business events venues.
The winners will be announced later in the year.
To find out more about Bransby Horses and the work they do visit www.BransbyHorses.co.uk
