Make your employees feel appreciated: 3 tips for Lincolnshire businesses
St Barnabas launches HeART trail to mark its 40th birthday
Government investment promises to cut Monday morning madness when trying to reach a GP
“To do this we are improving technology and reducing bureaucracy, increasing staffing and changing the way primary care services are provided, which are all helping to deliver on the government’s promise to cut waiting lists.”
Minister for Health Neil O’Brien said: “Where GPs have already moved over to these new technologies we see they free up the phones, making it much easier for people to get through to their general practice team. “As well as being more convenient for patients, these really easy to use digital tools allow a lot of patients to get the help they need without ever needing to go in for an appointment, which will help cut waiting lists.“Investing £240 million in these modern tools and the help GPs need to move onto them will make things more convenient for patients, but also make the workload more manageable for general practice teams.”
An average sized practice of 10,000 patients often receives more than 100 calls in the first hour every Monday. With advanced digital telephony, rather than an engaged tone patients will receive a queue position, a call back option and their call can be directly routed to the right professional. The phone system will also be integrated with the clinical systems so practice staff can quickly identify patients and their information from phone numbers. Practices that have invested in modern online booking and messaging systems find they help free up phones for those who prefer to call, while giving patients a convenient way to get the help they need. As well as helping patients to make contact the government is supporting staff in dealing with the calls. Working with NHS England the government will fund 6,500 care navigator training places – that is one member of staff per practice who can then pass on the training to colleagues. Care navigators will help assess, prioritise, respond and assist. They can help make sure those who want to see a named GP or preferred member of staff can do while those who are happy to see a duty doctor can also do so. Care navigators will direct patients to other professionals within the general practice or other medical professionals such as community pharmacists who can best meet the needs of the patients. Successful care navigation can help direct 40% of requests more effectively and speeds up appointments for those who need them. Image: Health and Social Care Secretary Steve BarclayBRIC gifted 60,000 pens to support communities in need
Metal detectorists could get access to part of Cleethorpes beach
Lincolnshire’s Freemasons invite public to say ‘hello’ at classic car event
Urgent call made to energy suppliers: renegotiate fixed contracts for small businesses on market-peak tariffs
- negotiated the new energy contract between July 1 and December 31 2022
- can confirm the level of wholesale price on the contract is above the EBRS wholesale price cap
- can confirm the end date of the contract to demonstrate the length of exposure to higher prices from April 2023 onwards
George III coronation saddle forms part of new display at Lincoln Museum
A saddle thought to have first been used in the coronation of George III in 1760 forms part of a new display of coronation artefacts at Lincoln Museum – formerly known as The Collection